Contact Us Lah!

Need help? Got questions? Want to book service? We're here for you!

Reach out anytime - we reply faster than you can say "shiok"! πŸš€

How Can We Help You Today?

Whether you need urgent delivery, have questions about our services, or want to provide feedback, we're always ready to help! Our customer service team speaks English, Mandarin, Malay, and Tamil - so communicate in whatever language you're comfortable with lah!

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WhatsApp

+65 8888 9999
Reply within 5 minutes!
Send photos, voice messages, location - anything!
Chat on WhatsApp
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Call Us Direct

+65 8888 9999
24/7 hotline available
Speak to real person, not robot!
Call Now
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Email Support

[email protected]
For detailed inquiries
Reply within 2 hours during office hours
Send Email
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Telegram

@JimpusSupport
Quick updates and notifications
Join our channel for deals!
Join Telegram
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Live Chat

Website Chat
Instant messaging on our site
Perfect for quick questions
Start Chat
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Visit Our Office

Toa Payoh HDB Hub
Walk-in consultation available
Monday to Friday, 9AM - 6PM
Get Directions

When We're Available

πŸ“ž Phone Support

24/7 Available
Emergency hotline always manned. Call anytime, we confirm pick up!

πŸ’¬ WhatsApp & Chat

6AM - 11PM
Fast response during these hours. Auto-reply outside operating hours.

πŸ“§ Email Response

Mon-Fri: 9AM-6PM
Detailed responses within 2 hours during business hours.

🏒 Office Visit

Mon-Fri: 9AM-6PM
Walk-ins welcome! Weekends by appointment only.

Come Visit Us!

Our Main Office

Jimpus Singapore Pte Ltd
Block 480 Lorong 6 Toa Payoh
#02-37 HDB Hub
Singapore 310480

How to Get Here:

πŸš‡ By MRT: Toa Payoh Station (NS19) - 5 minutes walk

🚌 By Bus: Stop at Toa Payoh Hub (53009) - Many bus routes available

πŸš— By Car: Parking available at HDB Hub carpark

πŸ›΅ By Motorcycle: Bike parking at basement level

What's Nearby:

Located inside Toa Payoh HDB Hub - same building as library, polyclinic, and food court. Very convenient to find!

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Quick Answers to Common Questions

How fast can you deliver my parcel? β–Ό

Standard delivery is within 2-4 hours. Express delivery (within 1 hour) available for extra $5. Emergency delivery can be arranged within 30 minutes for urgent cases!

What if my item gets damaged during delivery? β–Ό

All deliveries include basic insurance up to $100. For high-value items, we offer additional insurance. Our track record is excellent - less than 0.1% damage rate!

Can I track my delivery in real-time? β–Ό

Yes! We send WhatsApp updates with live location tracking. You can see exactly where your delivery person is and estimated arrival time.

Do you deliver during public holidays? β–Ό

Yes! We operate 365 days a year, including Chinese New Year, Deepavali, Hari Raya, and Christmas. Holiday surcharge may apply.

What payment methods do you accept? β–Ό

Cash, PayLah!, GrabPay, bank transfer, credit card, and even cryptocurrency! We very flexible with payments to make it convenient for you.

Can I cancel or reschedule my booking? β–Ό

Free cancellation up to 30 minutes before pickup time. Rescheduling is always free! We understand that plans can change suddenly.

🚨 Emergency? Call This Number!

+65 8888 9999

For urgent deliveries, medical emergencies, or time-critical documents

We understand that sometimes every minute counts!

Still Got Questions?

Don't shy lah! Ask anything you want to know. Our team very friendly and helpful. No question too simple, no request too complicated. We're here to serve you with a smile!

WhatsApp Us Now! Call Direct